Chorus and RSPs ultimately want the same thing - more broadband connections with happy customers and higher ARPU. 

Insights from our industry consultation provided the foundations for the framework. Key insights were: 

• Incentives are valued by RSPs to support fibre broadband activity 
• Flexibility with plan eligibility i.e. “the plan should be right for the end-customer” 
• Simplicity and visibility is valued by RSPs. 

We launched our consumer framework "Pure Fibre" in July 2023 as a simplified framework with increased plan eligibility.

Pure Fibre: A simple transparent framework 

• Focused on new fibre connections while also rewarding upgrades 
• With no product thresholds RSPs have increased certainty e.g. if a copper customer migrates to Home Fibre Starter 50 the RSP will receive $100 credit 
• All consumer plans are eligible (some limited exceptions e.g. secondary connections)  
• Credits will be processed monthly  
• Note: addresses connected to fibre within the last 90 days will not be eligible for a new connection credit. 
• An RSP must achieve net fibre growth in a month to be eligible for the full incentive payment for that month.

*For Home Fibre Starter 50 (HFS), the maximum retail price of no more than $60/mth remains in order to be eligible for the lower input price, while the HFS Offer is in place.

Please see the Offer terms on this page for criteria and other conditions.

Net Fibre Growth condition

Qualifying Connections will only earn full credits if an RSP’s total number of Chorus fibre connections for the relevant month exceeds the total number of Chorus fibre connections in the previous month (some RSPs have opted to calculate the growth criteria based on a ‘3 month rolling average’). “Fibre connections” means NGA and XGSPON fibre connections. Chorus may at its discretion apply a tolerance to the calculation of fibre connections, and that tolerance is currently 20.

If an RSP fails to achieve net fibre growth (taking into account tolerance) for the relevant month, it will be paid 67% of the credit payment it would have received had it achieved net fibre growth (assuming all other terms met).  

Example:

If an RSP activity has generated $1,000 of Pure Fibre credits for a month, they will receive:

• $1,000 if their Chorus fibre base has grown for that month
• $667 if their Chorus fibre base has not grown for that month