In June we asked you “How” we can help in improving customer’s in-home experience.

A key and consistent learning from feedback from you regarding the role we can play, was that you see Chorus helping to educate the market. 

To help us better understand what the practical issues are, we are about to start offering people who have just run a speed-test on Chorus.co.nz to complete a brief end-user survey. In particular, we will be asking them whether the result that they have received is what they expect and some more qualitative data about their plan and in-home set-up.

From the responses we are looking to then assess:

• Whether any patterns emerge from the common issues and/or set-ups that give us further insights.
• The content of existing Chorus educational resources i.e. the effectiveness of existing resources to address customer issues.
• Any gaps that may exist in our resource library.
• How, when and where we can most effectively present / make the resources available to consumers.

​We will provide an update in due course. 

Contact

For any queries, please contact your account team.