In December, we let you know that we are changing the way we bill some Managed Provisioning charges to make them easier to understand and reconcile on your invoice. 

Managed provisioning services are currently shown on our invoice detail file under a fictitious billing number that is used purely for the purpose of billing this one-off service. We realised that this can be difficult when reconciling your bill, especially on smaller individual projects, and challenging to make sure that the billing flows through to the right customer/job. 

To make this more user friendly, we will now use the ASID of the service that managed provisioning was used for. This includes any CCS jobs that use this service. This way you will be able to easily identify which ASID this service was applied to. 

In addition, Managed Provisioning charges will now be able to be added in Portal orders and will flow through to billing under these new descriptions. From 21 February 2022, you will then see this invoiced as one of the following with new billing material codes.

• 112531 - Managed Provisioning Service
• 112532 - Managed Provisioning with Order Entry  

In larger projects where you would prefer that we bill as a single amount, we can still do that. Just let us know at the beginning of the project and we’ll make sure that this is billed in the way that best works for you.

Pricing and Contact

Pricing has not been affected by this change. Please refer to the rate-card for pricing or contact your account team or the managed provisioning team for further queries.