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Service Performance Management

Diagnostic and troubleshooting tools

Overview

Service Performance Manager (SPM) is a powerful range of diagnostic and troubleshooting tools. This allows you to resolve a range of end user problems, at that first phone call - without having to contact us.

To troubleshoot an end user’s fault you will need to:

  • Verify the line to ensure you’re the service provider
  • Confirm the current state of the services on the line via the Line State Diagnostic (LSD) test. This test will run automatically once the line has been verified
  • Select a test from the options provided once the LSD test is completed. This list will vary depending on the billing number/service number and services that have been provisioned on the line. For information on running each test see the following service groupings:
    • POTS/PSTN
    • Broadband and data
    • Baseband IP

To access SPM, log in via your Chorus Active Directory login here.

Note: All testing functions that were provided by SPM are now deployed in the Assurance Website for RSP’s, leaving only a small amount of PSTN/Voice actions such as Mailbox Management and Call Diverts. Please use https://assurance.chorus.co.nz/ for your testing and fault logging functions (Copper but also Fibre).

Service Performance Management

Existing Chorus customers, please log in below to access our Service Performance Management tool.

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