Copper abandonment

Copper Abandonment is used when there is a working service at an address your customer is trying to connect to. The below information relates to how to carry out the abandonment.

Gaining Service Provider Business Rules

Customer moved in

  • Address Provided in Full
  • Customer must be moved in
  • ASID of working service provided
  • Cannot be a request for an addition line
  • Request must be for ASAP
  • The Gaining Service Provider cannot own the line requesting to be abandoned
  • No Open Service Order against the working service
  • Cannot be a duplicate abandonment request
  • Email Templates must be used when emailing Chorus (provided below)

Customer not moved in

  • Address Provided in Full
  • Customer not be moved in
  • ASID of working service provided
  • Cannot be a request for an addition line
  • Request not for ASAP
  • The Gaining Service Provider cannot own the line requesting to be abandoned
  • No Open Service Order against the working service
  • RFS Date for connection 4 or 5 days from abandonment request date
  • Cannot be a duplicate abandonment request
  • Email Templates must be used when emailing Chorus (provided below)

Losing Service Provider Business Rules

Customer moved in

  • Have 1 business day to reply to Chorus Abandonment request – this timeframe will be in the email subject line
  • If Rejected – must provide a rejection reason from the provided accepted rejection reasons table
  • No response within above response timeframe constitutes an acceptance of abandonment

Customer not moved in

  • Have 3 business days to reply to Chorus Abandonment request – this timeframe will be in the email subject line
  • If Rejected – must provide a rejection reason from the provided accepted rejection reasons table
  • No response within above response timeframe constitutes an acceptance of abandonment

For any enquiries, please contact us at Chorus_Abandonments@chorus.co.nz.

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