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Overview

We know that end-customers who feel informed and in control across the installation process will have a better overall experience, so we’ve been developing the Order Tracker – a new web-based tool that allows your customers to track the progress of their fibre order in real time. 

The Order Tracker tracks a fibre order through the installation process and has been designed to keep your customers informed at every stage.

When consumers feel informed and in control across the installation process they have a better overall experience. So we’ve developed Order Tracker - a web-based tool that allows your customers to track progress and change their fibre order in real time. Order Tracker follows a fibre order through installation, showing key dates and information at every stage. It gives customers more control, with the ability to update appointment dates and contact details, making changes a lot easier.  

What are the key features?

  • Inform - I can track my progress getting connected to fibre
  • Educate - I can find out information on each step of the process to understand more about getting connected to fibre
  • Rate - I can let you know what my experiences was like across the process
  • Reschedule - I can reschedule my appointment when I need to
  • Update - I can update my details if they change   

Who can use it?

Order Tracker is currently available to your customers via this app