2022 CSA Transition


We’ve started a transition process to move from our existing contractual terms for fibre services to new contractual terms. We’re calling these new contractual terms the 2022 CSA.

The impetus for the timing of this transition process is the implementation of a new regulatory model from 1 January 2022. We need to update the existing contract to ensure it is fit for purpose under that new regulatory model. These regulatory updates are essential to this transition process.

As an industry, we now have nearly a decade of experience operating under the existing contract. We want to leverage Chorus and RSP experience to assess whether there is value in broadening the transition scope to address existing contractual challenges.

The focus of this transition will be on fibre services only. Our longer-term intention is to extend the 2022 CSA contractual framework over time to govern all services we provide.

Timeline and approach

We want to work with you to co-design what the 2022 CSA should look like. 

We will do this through trust-based engagement with all of the industry, leveraging our joint understanding of current issues to co-design a fair solution enabling all parties to succeed.

An Agile approach encourages a focus on interests and not positions, unlike traditional contract negotiations. We believe this gives us the best chance of finding constructive and creative ways to align priorities and ensure shared benefits for all of the industry. 

We are enthusiastic about re-drawing the contractual landscape for 2022, and we want these terms to be win-win so that you see enough value to transition voluntarily. For this, to work we need you to be highly engaged in this transition process.

October 2020


We’ve completed the Understand phase of the 2022 CSA transition. This phase was about understanding what works well and what does not work well in our current state – from both a Chorus and RSP perspective. We hosted two understand workshops with RSPs on 29 and 30 October. These workshops explored a range of current pain points, and how they show up for RSPs. We then defined which of those pain points are the most important from an RSP perspective through a prioritisation activity. In addition, we’ve run internal workshops to capture the Chorus view on pain points and prioritisation. We used this consolidated information to identify key themes and a priority categorisation of those themes to help us define the transition scope. You can check out more details about the understand outputs - please refer to the resources section.

Nov-December 2020


We have completed the second phase of the 2022 CSA transition, being the ‘design phase’. This phase was about co-designing possible future states for priority issues for us to consider and refine together. We hosted two co-design workshops with RSPs on change (Wednesday 18 November) and end-customer relationships (Monday 7 December). These workshops explored what a potential future state could look like for these areas. As part of the understand phase, we agreed it was not appropriate to progress the following issues via co-design: (1) regulatory changes required in time for 2022 (2) price change mechanics; and (3) liability, security and insurance provisions. Instead, Chorus prepared strawman proposals for RSP consideration. All of the design phase outputs were published Friday 18 December.

Jan-June 2021

Test and learn

We are currently in the third phase of the transition, being the ‘test and learn’ phase. This phase is about testing our thinking and assumptions with you and will include drafting and negotiation. In February we received feedback on the design phase outputs. We published a summary of this feedback along with our latest Customer Update (Wednesday 10 March), including a proposal to reconsider the transition scope. Our next step is to host an all RSP meeting in the week starting 22 March to discuss this proposal and how we proceed.

Jul 2021 onwards


As we get closer to 2022, we’ll work with you to finalise transition to the 2022 CSA.

What's Next

Week starting 22 February 2021

Bilateral feedback sessions between Chorus and individual RSPs regarding design phase outputs.

Wednesday 10 March 2021

Publication of proposal to narrow transition scope, and summary of the feedback received in February.

Wednesday 24 March 2021

All RSP feedback session regarding the proposal to narrow transition scope.

We are enthusiastic about re-drawing the contractual landscape for 2022, and we want these terms to be win-win so that you see enough value to transition voluntarily.

For this to work we need you to be highly engaged in this transition process. If you have any feedback to provide, or are interested to be involved in upcoming workshops, please contact us on

Meet our project team

Hannah Croft

Commercial & Industry Relations Lead

Roxinne McCord

Project Manager

More change initiatives View All


Investment Planning Consultation


Intact Programme


In-home services