The best practice recommendations that resulted from the 2016 abandonment trial have been approved by the Telecommunications Forum (TCF) Abandonment Working Party and as a result a revised copper abandonment process has launched on Monday 02 July 2018.

Agreed Copper Abandonment request and response time have changed. Where the customer has already moved in, the Losing Service Provider (LSP) has 1 business day to respond. Where the customer has not moved in yet, the Gaining Service Provider (GSP) request can be sent 4 or 5 business days prior to RFS date and the Losing Service Provider (LSP) 3 Business days to respond.

New Rejection Codes by Losing Service Provider (LSP) have been introduced. LSP rejection codes are mandatory to be provided when a rejection is made. This will enable transparency between all parties.

Please note it is required that the use of emails will continue as there is no alternative system at this stage. Introducing new email templates is expected to improve compliance for all stake holders, and improve productivity through clarity of each step of the process. The new email templates will be provided closer to the time.