RGW ONT is nearing the end of its lifecycle. This product went into stop-sell in November last year and will be fully withdrawn on 31 October 2024. This is only one week away.

Thank you all for your support in moving these customers off RGW mode and back into standard mode. For those with customers still to move, please ensure that you submit and complete these Change Offer orders before 31 October 2024 so that your customers can stay connected.

If there are any customers left in RGW mode after 31 October 2024 then we will place Change Offer orders to migrate these customers to standard mode. This activity may include rescheduling any in-flight orders (including all order types on RGW ASIDs) that have RFS dates after this time, to ensure successful customer migration.

If we need to migrate these customers onto standard mode after 31 October 2024, please note that the customer may not have a router plugged in to provide service. They may not be aware that RGW ONT mode is being withdrawn and may end up contacting you to raise a fault. Your Customer Engagement team will work closely with you, sharing impacted services and timing before we migrate customers to standard mode.  

Contact

If you have any questions, please reach out to your friendly Chorus Customer Engagement team.