In November 2023 we informed you that we are retiring our Customer Multi-Access Radio (CMAR) and Country set systems by the end of 2025. This is formal notice under the Baseband (non-FTTH) Operations Manual that as of 30 April 2024 we are withdrawing availability of Baseband service from all CMAR and Country Set supported addresses that do not currently have an active service.  

As active services relinquish, those addresses will also be removed from future availability.

The reasons for withdrawing availability, as described in our previous update, are that the technology supporting these systems is failing, we haven’t been able to source parts for some systems for years relying on the repurposing of decommissioned equipment, and the expertise able to service them is also diminishing. It would be a poor experience for new end-users to be connected to a network that will shortly be shut down.

We will work with the affected services providers for the remaining customers to transition them to an alternative solution by the end of 2025. 

You can read more about the CMAR and Country Set retirement in our inform linked below.

Contact

If you have any questions, please contact your account team.