We know that having two different methods for you to get help and support for our B2B and our APIs can be a confusing user experience. Also, our B2B enquiries have been managed over email with no enquiry tracking capability, which isn't very efficient for you and our own support teams therefore we will be improving how support requests are logged with Chorus for action.  

From 8 May 2023, the Help and Support pages on the Service Provider website will be updated. If you need help or have a question you can complete the same form as all other Chorus API’s. The form will be updated to allow OOT and Chorus Portal B2B support requests.  

Once a support request has been submitted these will be tracked and managed through Jira service desk in the same way other Chorus API’s are supported.  

Contact 

If you have any questions, please contact your account team.