We have extended our core Mix it Up offer through to 30 June 2023

We are focused on encouraging households not currently on fibre to connect, and those who are to upgrade their speed plan for a better experience.

This programme has run since 2019, is well understood by Retail Service Providers, and has successfully contributed towards Chorus’ fibre growth and plan mix objectives. 

To participate in and get paid credits under this offer, you will need to: 

1. Let us know you wish to participate by 9 December 2022; and 
2. Have a total order mix that meets the quarterly thresholds below: 

FAQs

Which connections are eligible for credits?

Credits will be applied to residential connections once their status changes to “Service Given” and that are: 

• new-to-Chorus-fibre (first-time install or an address with an intact ONT that has been offnet >30 days) that connects to a 300Mbps or 1Gig or Hyperfibre 2/4/8Gig plan; or 
• existing Chorus fibre connections upgrading speed to a 1Gig or Hyperfibre 2/4/8Gig plan. 

Credits will be paid on the following consumer/residential plans:

• NGA Home Fibre 300 (boosted to 300Mbps download and 100Mbps upload speeds)
• NGA Consumer Max 500-2.5-2.5
• Home Hyperfibre 2000, 4000 and 8000

Please note, the following will not be eligible for a credit:

• Transfers between RSPs
• orders to/from a secondary plan 
• orders received as a "modify attribute", or 
• new connections for handover link migration where there is no plan upgrade
• connections to business plans or other plans not listed in eligible list.

What happens if I sell lots of 50Mbps plans (i.e. > 15% of my total mix)?

If your order mix of 300M (or above) does not reach the 85% threshold you will not be eligible for any “connect to 300Mbps credits”. However, you may still be able to achieve “Get to Gig” eligibility thresholds. Remember: plan change volume is also included in order mix so you may be able to lift yourself above the 85% threshold by upgrading existing fibre customers to faster plans!

When do you make incentive payments?

We assess MiU achievements at the end of each quarterly period and make bulk payments following the end of that relevant quarter. e.g., for the Jan-Mar quarter, calculations will be done in Apr and credits on those "service given" within that quarter will be applied to the bill in the Apr ‘bill run’. However, if orders change status to “service given” after the quarter ends, we’ll assess it in the month it changes, and pay you outside of the quarterly cycle (provided the order is “service given” within three months of the quarter ending.)

Can we get monthly reporting?

We are constantly assessing how to improve the reports we have, however, because MiU is assessed and paid quarterly, any updates provided outside of the quarterly reporting will only be an estimate due to the exclusion of disconnections and clawbacks. 

Over what period will you assess the thresholds, a week, a month, or 3-months?

We assess the thresholds over 3-months.

How have you chosen these threshold levels?

We take into consideration the current order mix across the industry, the opportunities for upgrades as well as the opportunities the incentive payments give RSPs.

Why are you continuing to use thresholds for your incentives?

We use thresholds to encourage RSPs to take actions above business-as-usual and they allow us to provide further credits to those whose order mix shows they are taking that action.

Any other questions?

Contact your account team.