05/10/2022
Update number: 05102022
Protecting the Chorus network - Christmas holiday period 2022
Chorus will be implementing a level of change restriction on some parts of our network environment over the 2022-23 Christmas holiday period. This is being done to minimise the risk of customer impacting events occurring at a time of reduced staffing levels across our organisation and suppliers.
The Chorus holiday restriction period (brown-out) is defined as:
- Start: 06:00 Thursday 22 December 2022
- End: 23:00 Wednesday 11 January 2023
Network Maintenance & Fault Restoration
- Chorus will continue to provide full fault restoration capability throughout the Christmas holiday period.
- Proactive maintenance will continue on-plan for the most part except for work carried out on equipment inside of Exchange sites and cabinets which will be restricted during the Christmas holiday period.
Co-Location Services (COLO)
- Restrictions will be in place for any build work in COLO areas, including the installation of sub-racks and racks or connection of new equipment to power/network services during the Christmas holiday period.
- There remain no restrictions during the break on Customers accessing their equipment in COLO areas for maintenance purposes.
Chorus Network Build
- All pre-agreed subdivision build work will continue as normal throughout the Christmas holiday period.
- Any build work that potentially creates risk to the existing core and access network elements will be restricted and deferred until after the Christmas holiday period has ended.
Provisioning Activity
- Provisioning activities will continue, although there will be a lower number of technicians working through the Christmas holiday period on fibre installations.
Escalations
- Chorus will continue to address escalations throughout the holiday period. Please follow the appropriate escalation matrix.
Work Restriction Calendar
Who do I contact?
Please contact your account team with any queries.