In December, we informed you that the Assurance API would be launched in February. It is now live and ready for you to access.

What is the Assurance API?

The Assurance API is a comprehensive fault management tool, which provides full visibility and control throughout the whole fault management lifecycle. 

This API makes available upfront the details of each product instance to drive an enhanced workflow. This includes service validation, fault diagnostics, outage correlation, and a streamlined process for booking appointments and submitting and updating problem reports. 

The Assurance API also incorporates the Network Events API enabling you to retrieve details of planned and unplanned events which impact your services, and/or retrieve a list of services impacted by an event. 

Choose to deploy all or some of this functionality to integrate seamlessly with your Assure processes, scripts, internal support systems and operational processes. With this capability at your fingertips, you can achieve faster resolution times and an even better customer experience. 

What next and where can I find more info?

More detail and supporting documentation is available on the API Developers website.

Contact

Please email for any support, questions or queries on APIs. Alternatively, ask your Account team to arrange a meeting with our API team if you need more comprehensive support getting started.