User authentication for Azure single sign-on is a necessary security measure that we use to protect systems and information, and to self-manage password resets. Authentication is currently an optional step when a user creates their account. 

If users need to change their password on Chorus Portal, Assure Website, or Billing Portal and they haven’t set up the authentication step, it can be challenging and time consuming to get resolved. To make things easier and faster for you we will be implementing mandatory self-service authentication.  

We are planning to introduce mandatory authentication to new users and any existing users from May 2022. 

Questions, feedback and contact  

We understand that our Service Providers have varying levels of system integration and that a simple change like this could have an impact to daily operations. To understand and minimise any impact, we would like your feedback based on the attached pack. 

Please email your feedback to implementation@chorus.co.nz or via your account team by 21 January 2022.