27/04/2021
Update number: 28042021
Network Operate IVR Greeting Change
Overview
We are simplifying the greeting and IVR options on 0800-343668 and 0800-080770 for faster Network Operate Support for our RSP’s.
What’s happening?
When you call either 0800-343668 or 0800-080770 you will now hear “Welcome to the Network Operate team, please hold the line for the next available agent”.
The details
You will hear a new greeting and then your call will immediately transfer to the next available agent without the need to select any option off the IVR.
Contact
For any queries please contact Barb Palmer at Barb.Palmer@Chorus.co.nz