Chorus Portal and B2B changes – RSP impact assessment
Our team is focusing on continuously improving your experience on Chorus digital tools. As part of planned Chorus Portal enhancements, there will be changes coming in this release that involve three projects.
The planned release date is 31 July 2020. We would like you to feedback if you think you would be ready technically and operationally for the release date. A detailed pack is available outlining the system and operational changes that we need you to be aware of and ready to accept.
What’s happening
|
Project name |
High level overview of what's changing |
|
Order process redesign |
As a result of customer consultation last year, we are making enhancements to messaging and updates to improve the customer experience. |
|
Multi CLNE |
This release will now confirm if a service is compatible with the ONT or if a truck roll is required to swap the ONT to another version, as well allowing RSPs to select a specific ONT in a multi-ONT premise. |
|
Identity and access management – sign on to the Chorus Portal |
Between July & September 2019 users of the new Assurance website began using our new Identity and Access tool; the users of the Chorus Portal will now be migrated as part of this release.
This will mean that users will log into the Chorus Portal via Microsoft Azure, and usernames will change. Passwords will stay the same. |
A detailed pack is available outlining system and operational changes that we need you to be aware of.
Next steps
- The B2B changes will be visible in EMMA targeting 30 June 2020
- We are looking to put these changes in production targeting the 31 July 2020
What we need from you
Please ensure that the changes being introduced will not impact any current ordering processes for existing Chorus products.
As we currently are operating under Covid-19 alert level 4, we would like you to please review the changes and conduct an impact assessment on whether you have any anticipated roadblocks that would prevent you from making the changes within the timeline indicated by COB on 8 May 2020 to your Service Delivery Manager.
Many thanks in advance for your support.