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Fibre Ordering

Customer Cancels Order

This B2Bservice allows you to request the cancellation of an inflight order and any associated site visit appointments.

Related Business Process

Related Product

This service is available for fibre products.

The data elements and attributes that may be used by this service are described below


Order Elements

The order elements contain Order header information. The following table describes the Order elements.

NAME CARDINALITY INPUT/OUTPUT DESCRIPTION
id Mandatory I/O Order identifier.
Reason Mandatory I/O Describes why you are requesting the order cancellation.

> Order - Reason Elements

NAME CARDINALITY INPUT/OUTPUT DESCRIPTION
code Mandatory I/O Order cancellation code.
description Mandatory I/O Description of the order cancellation reason.

-- Order - Reason - description

The following table describes the new values provided by the code and description elements released on the 14th February 2018.

CODE DESCRIPTION
CUSTOMER_CANCEL_16 Order Acceptance - Duplicate order removed
CUSTOMER_CANCEL_18 Order Acceptance - Incorrect Address – New order submitted
CUSTOMER_CANCEL_17 OrderAcceptance-IncorrectAddress–Nonewordersubmitted
CUSTOMER_CANCEL_14 Order Acceptance - Incorrect pre-qual information
CUSTOMER_CANCEL_15 OrderAcceptance - Missing orderinformation
CUSTOMER_CANCEL_13 OrderAcceptance -Primary fibre service already on site (an primary requested)
CUSTOMER_CANCEL_26 Customer Cancelled - AccessDenied
CUSTOMER_CANCEL_29 Customer Cancelled - Customer did not accept contribution cost
CUSTOMER_CANCEL_19 Customer Cancelled - Excessive delay for RFS
CUSTOMER_CANCEL_21 Customer Cancelled - Fibre not requested
CUSTOMER_CANCEL_25 Customer Cancelled - Landlord declined permission
CUSTOMER_CANCEL_22 Customer Cancelled - Now moving address
CUSTOMER_CANCEL_20 Customer Cancelled - Premise not ready for fibre installation
CUSTOMER_CANCEL_28 CustomerCancelled -Unhappy with external scoping options (installation)
CUSTOMER_CANCEL_27 Customer Cancelled - Unhappy with internal scoping options (installation)
CUSTOMER_CANCEL_32 RSP Cancelled - Feasibility/Quote rejected by customer
CUSTOMER_CANCEL_30 RSP Cancelled - Incorrect Details
CUSTOMER_CANCEL_31 RSP Cancelled - Submitted in Error
CUSTOMER_CANCEL_33 Customer Cancelled - Competitive offer taken up by customer (same RSP)
CUSTOMER_CANCEL_34 Customer Cancelled - Health and Safety
CHORUS_CANCEL_55 Customer Cancelled - Competitive offer taken up by customer (same RSP)
CHORUS_CANCEL_56 Customer Cancelled - Health and Safety

Cancel Order Request Details

-- Service Name

CancelOrderRequest

-- Service Inputs

The following fields are mandatory for requesting this service:

  • Order id
  • Reason

-- Message Handling Specifications

NAME DESCRIPTION
MEP Synchronous call with Acknowledgement.
Inputs The order must be in a state that allows cancellation.
Outputs Synchronous Acknowledgement.
Non-repudiation Yes.
Description Initiates a transaction to cancel an order.

Cancel Order Response Details

CancelOrderResponse

-- Service Outputs

If valid input was provided and the order state allows for cancellation, your order will be changed to the state and substate of In Progress/Intent to Cancel.

We will review your request and send our response using an AmendOrderNotification.

-- Message Handling Specifications

NAME DESCRIPTION
MEP Synchronous call with Acknowledgement.
Inputs Response to your cancel order request.
Outputs Synchronous Acknowledgement.
Non-repudiation Yes