Name
Supplier Notifies of Order Cost Variation
Description
This process provides us with the ability to notify you of a variation in the cost of your order, and for you to respond to the notification.
We suggest that you implement controls so that only an authorised user can accept an order quote.
Related B2B Services
Preceded by
Succeeded by
Pre-conditions
We have identified a variation in the cost of your order. The order state will be either In Progress or Held.
Post-Conditions
You respond to our quote within the required timeframe. If you accept, your order will continue through the fulfilment process, otherwise you may reject the quote and change or cancel your order.
| STEP | DESCRIPTION | ROLE |
|---|---|---|
| 1 | Identify a variation to the original cost of the order. | Chorus |
| 2 | Update the state and substate of the order, send a notification to advise the customer that a quote is being generated. | Chorus |
| 3 | Update the state and substate of the order, send a notification to advise the customer of the quote details. | Chorus |
| 4 | Receive the notification and respond using an Amend Order Request. | Chorus |
The following use cases support this business process.
Click on the links to view the XML samples.
> Advise of Cost Variation
In this example, we need to send a technician to gather more information about the location. We advise you by sending:
You respond using the Amend Order Request type:
We advise you that the order requires scheduling by sending:
| REQUEST | NOTIFICATION / RESPONSE |
|---|---|
|
AmendOrderNotification: INVESTIGATION_REQUIRED
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AmendOrderNotification: SVM_EVENT
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AmendOrderNotification: GENERATE_QUOTATION
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AmendOrderNotification: QUOTE_ACCEPTANCE
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| Customer Amends Order: ANSWER | |
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AmendOrderRequest: ANSWER
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AmendOrderResponse: ANSWER
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AmendOrderNotification: HELD_SCHEDULE_SCOPING
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This section provides a list of the User Story References that we have met in this business process, as defined by the Ultra-Fast Broadband BSS / OSS Business Interaction Framework.
The document is available from:
Refer to the TCF website for documentation.
| ID | DESCRIPTION |
|---|---|
| US39 | As a Service Provider I want standardised service order notifications from the LFCs so I can have consistent order management procedures across LFCs. |
| SC39.01 | The LFCs agree a common set of service order notifications which are captured in the business interaction framework. |
| SC39.09 | The Order Reference Number is included on all order notifications. |
| SC39.10 | The Service Provider Order Reference number is included on all order notifications. |
| SC39.11 | The date and time is included on all order notifications. |
| SC39.12 | LFC uses a formatted template for the notifications. |
| US49 | As a Service Provider I want to know if amending or cancelling an order is going to incur a cost so I can advise my Customer and charge them accordingly for any Customer initiated change. |
| SC49.02 | Service Provider is told when amending the order of the charge incurred. |
| US63 | As the LFC I want to be able to raise a service request on behalf of the Service Provider for “while you were here” work completed so that the Service Provider is kept informed. |
| SC63.01 | The LFC has an approved process for raising a service request on behalf of the Service Provider. |