US35 |
As a Service Provider I want to be able to add my own reference ID to a Service Request order so that I can easily match the order with orders in my own systems. |
SC35.01 |
Service Provider can enter a Service Provider Order Reference ID when submitting a service request via the B2B and/or SSP. |
SC35.02 |
Service Provider can enter any letter, number or punctuation key. |
US46 |
As a Service Provider I want to amend a service order via the OSS/BSS so I can save cost. |
SC46.01 |
Service Provider can amend a service order via the SSP. |
SC46.02 |
Service Provider can amend a service order via the B2B. |
SC46.05 |
Service Provider can amend the Business Name of the End Customer of the service order. This field is optional. |
SC46.06 |
Service Provider can amend the contact name of the End Customer of the service order. This field is optional. |
SC46.07 |
Service Provider can amend the phone number of the End Customer of the service order. This field is optional. |
SC46.08 |
Service Provider can amend the alternate phone number of the End of the service order. This field is optional. |
SC46.09 |
Service Provider can amend the Site Contact Name for the service order. This field is optional. |
SC46.10 |
Service Provider can amend the Site Contact Number for the service. This field is optional. |
SC46.11 |
Service Provider can amend the preferred connection date. |
SC46.12 |
Service Provider can amend a preferred installation time for the connection date. |
SC46.13 |
Service Provider can amend the product required. |
SC46.14 |
Service Provider can amend any additional products required. |
SC46.15 |
Service Provider can amend the preferred ETP installation location. |
SC46.16 |
Service Provider can amend the preferred ONT installation location. |
SC46.17 |
Service Provider can amend alarms or other relevant products in use. |
SC46.18 |
Service Provider can complete an additional notes field (additional installer instructions / health and safety information) if required. This field is optional. |
SC46.19 |
Service Provider can amend the IP address(es) (for VoIP service). |
SC46.20 |
Service Provider can amend the phone number(s) (for VoIP service). |
SC46.21 |
Service Provider can amend the UNI VLAN. |
SC46.22 |
ServiceProvider can amend the name and contact details of the nominated primary contact person(s) to be contacted about the service request. |
SC46.23 |
ServiceProvider can amend the name and contact details of the nominated person within their organisation to be contacted about escalations regarding the service request. |
US47 |
As a Service Provider I want to be able to amend an order at any time so that I can meet my Customer’s need. |
SC47.01 |
Service Provider can amend the service order up to and including the RFS date. |
US62 |
As the Service Provider I want to amend the “Relinquish” service order so I can manage the order effectively. |
SC62.01 |
Service Provider provides the name of the staff member amending the service request. This field is mandatory. |
SC62.02 |
Service Provider provides the phone number of the staff member amending the service request. This field is mandatory. |
SC62.03 |
Service Provider can amend the Business Name of the End Customer of the service order. |
SC62.04 |
Service Provider can amend the contact name of the End Customer of the service order. |
SC62.05 |
Service Provider can amend the phone number of the End Customer of the service order. |
SC62.06 |
Service Provider can amend an alternate phone number of the End Customer of the service order. |
SC62.07 |
Service Provider can amend the Site Contact Name for the service order. |
SC62.08 |
Service Provider can amend the Site Contact Number for the service. |
SC62.09 |
Service Provider can amend the preferred relinquishment date. |
SC62.10 |
ServiceProvider can amendAM orPM as the preferred relinquishment time on the connection date. |
SC62.11 |
Service Provider can amend a preferred relinquishment time on the connection date. |
SC62.12 |
Service Provider can complete an additional notes field if required to alert to site specific requirements and health and safety issues. |
SC62.13 |
Service Provider must enter the Service ID. |
SC62.14 |
ServiceProvider can amend the name and contact details of the nominated primary contact person within their organisation to be contacted about the service request. |
SC62.15 |
ServiceProvider can amend the name and contact details of the nominated person within their organisation to be contacted about escalations regarding the service request. |
US69 |
As a service provider I want to be able to amend details about an existing appointment so that the LFC has the right information to deliver the desired End Customer outcomes. |
SC69.01 |
Service Provider can amend or add a nominated person (or persons) to be contacted when an appointment is to be scheduled or rescheduled. |