Reservation Expiry Timeframe
The appointment reservation triggers an expiration timer of 30 minutes. If the appointment is not confirmed within this time, using the Create Order service, the reservation will expire.
Update Existing Appointment Costs
Appointments rescheduled after 3pm, during the business day before they due to commence, may be subject to additional charges.
Calculating Lead-time
The service will return available Appointment TimeSlots as a morning or an afternoon slot. The dates, where appointments are available, will begin:
- the following business day, if the request is submitted during business hours.
- the second business day, if the request is submitted out of business hours, e.g. weekends, holidays or after 5pm during a business day.
The following table shows the appointment types and the associated Lead-times.
APPOINTMENT TYPE |
OTHER ACTIVE APPOINTMENTS |
OFFER TYPE |
ADDITIONAL LEAD TIME |
INTER-APPOINTMENT LEAD TIME |
NOTES |
---|
Scope |
N/A |
Residential (default) |
1 day |
3 days or more |
Example:
- Scope (Day 1)
- Install (Day 4).
|
Install (or Install + CSE) |
Scope |
Residential (default) |
1 day |
3 days or more |
Example:
- Scope (Day 1)
- Install (Day 4).
|
Install (or Install + CSE) |
None |
Residential (default) |
4 days |
N/A |
Example:
|
CSE (stand alone) |
N/A |
Residential (default) |
2 days |
N/A |
Example:
|
Scope |
N/A |
Business or Educational |
1 day |
5 days or more |
Example:
- Scope (Day 1)
- Install (Day 6).
|
Install (or Install + CSE) |
Scope |
Business or Educational |
Scope |
5 days or more |
Example:
- Scope (Day 1)
- Install (Day 6).
|
Install (or Install + CSE) |
None |
Business or Educational |
6 days |
N/A |
Example:
|
CSE (stand-alone) |
N/A |
Business or Educational |
2 days |
N/A |
Example:
|
Inter-Appointment Lead-time
An Inter-Appointment is where more than one appointment is required for related changes at a site. For example, a site may require Scope and Install appointments.
The Order Feasibility query will return a Site id for each appointment type and you are required to book an appointments for each of them, using the appropriate Inter-Appointment Lead-times.
The inputFilterParameter provides the option of choosing a search criteria that returns only the Appointment time slots which comply with the Inter-Appointment Lead-time rules.