Name
Customer Requests Product Offer (PO) Availability
Description
This process provides you with the ability to check which products are available at a specified location, that you have been on boarded to order.
Note: This process does not validate if a product can be provisioned at the location.
Related B2B Services
Preceded by
Succeeded by
Process Pre-conditions
Process Post-conditions
| STEP | DESCRIPTION | ROLE |
|---|---|---|
| 1 | Send product availability request with Supplier Location ID (Place id). | Customer |
| 2 | Receive the request, validate location information and determine if the location is serviceable. Determine product availability and customer eligibility. If location information is invalid refer to alternate flow 1. | Chorus |
| 3 | Provide the product and network availability information in response. C | Chorus |
| 4 | Receive the product availability response. | Customer |
| STEP | DESCRIPTION | ROLE |
|---|---|---|
| 2.1 | If the location information is invalid, return an error response. | Chorus |
| 2.2 | Return an error response explaining why a product availability match cannot be completed. | Chorus |
Refer to the Exception Codes table for error details.
The following table provides the list of industry rules that we have met with this business process, as defined by the Ultra-Fast Broadband BSS / OSS Business Interaction Framework.
This document is available from:
Refer to the TCF website for documentation
| ID | BUSINESS RULE |
|---|---|
| Chorus-IR005 | We return all results. |
Product Offer Information
The following rules describe the information we will include in our Product Offer responses.
Please refer to Chorus product catalogue and price book for pricing information.
The Exception Codes table lists the exceptions that may be returned by this service.
For a full list of exception codes and their meanings see B2B Exception Codes.
| EXCEPTION CODE | EXCEPTION MESSAGE |
|---|---|
| 000 | Backend processing error encountered - If problem persists please contact Chorus Admin |
| 001 | Supplier Location ID not found |
| 005 | Supplier Location ID is not valid |
| 007 | Customer is not on-boarded for any Product Offers for this Location ID |
| 011 | Unknown filter criteria specified: {%S} |
The following table describes the use cases that support this business process.
Click on the scenario link to view the XML sample.
| SCENARIO | DESCRIPTION | REQUEST | RESPONSE |
|---|---|---|---|
| Customer Requests PO Availability - No Filters Applied | Query product is executed to check available product offers. | Place id | Product characteristics Product offering details Network availability information |
|
Query product is executed to check available product offers where the OFFER_TYPE filter of Primary has been applied. Query product is executed to check available product offers where the FAMILY_TYPE filter has been applied. |
Place id Filter parameters Place id Filter parameters |
Product characteristics Product offering details Network availability information Product characteristics Product offering details Network availability information |
|
| Customer Requests PO Availability - Filter by Family_Type, Market_Segment_Code and Offer_Type | Query product is executed to check available product offers where all filters have been applied. | Place id Filter parameters |
Product characteristics Product offering details Network availability information |
The following table describes the use case exceptions that support this business process.
Click on the scenario link to view the XML sample.
| SCENARIO | DESCRIPTION | REQUEST | RESPONSE |
|---|---|---|---|
| Customer Requests PO Availability - Supplier Location ID is not valid |
Query product is executed to check available product offers. The Place id is invalid. |
|
|
| Customer Requests PO Availability - No POs onboarded |
Query product is executed to check available product offers. You are not onboarded for any products at this location. |
|
|
| Customer Requests PO Availability - Supplier Location ID not found |
Query product is executed to check which offers, from our product catalogue, that you have been onboarded to order. The Place id is not found. |
|
|
| Customer Requests PO Availability - Backend processing error |
Query product is executed to check which offers, from our product catalogue, that you have been onboarded to order. A backend processing error occurs |
|
|
| Customer Requests PO Availability - Unknown filter criteria |
Query product is executed to check which offers, from our product catalogue, that you have been onboarded to order. An unknown filter parameter has been used. |
|
|
This section provides a list of the User Story References that we have met in this business process, as defined by the Ultra-Fast Broadband BSS / OSS Business Interaction Framework.
The document is available from:
Refer to the TCF website for documentation.
Request Success Criteria
| ID | DESCRIPTION |
|---|---|
| US04 | As a Service Provider I want to submit a pre-qualification request via the OSS/BSSsoI can save time andcost. |
| SC04.01 | The Service Provider can enter an individual pre-qualification request via the B2B. |
| SC04.05 | The Service Provider can search by the unique address identifier number. |
Response Success Criteria
| ID | DESCRIPTION |
|---|---|
| US06 | As a Service Provider I want the automatic pre-qualification to return relevant information on the address so I can present options to a customer making a purchasing decision. |
| SC06.01 | Service Provider is notified if the address or unique address identifier cannot be found. |
| SC06.02 | Service Provider is notified if the unique address identifier is in an invalid format. |
| SC06.04 | The Service Provider is informed of the Central Office identifier servicing the location. |
| SC06.05 | The Service Provider is informed if fibre is available at the location. |
| SC06.06 | If fibre is not currently available but will be in future, the Service Provider is informed of the date fibre will be available at the location. |
| SC06.07 | The Service Provider is notified of the build stage name or identifier within the LFC build area. |
| SC06.08 | The Service Provider is informed whether the premise is likely to be a standard or nonstandard install (where applicable). |
| SC06.09 | The Service Provider is notified where the Premise cannot be determined as a standard or non-standard installation (unknown installation type). |
| SC06.11 | TheService Provideris informed of the products available at the location that they have been certified for. |
| SC06.12 | The Service Provider is informed of the POI. |
| SC06.13 | The Service Provider is informed whether the service will be underground or overhead. |
| SC06.14 | The Service Provider is informed of the type of premise where possible: Multi Dwelling Unit (MDU), Single Dwelling Unit (SDU). |
| SC06.15 | The Service Provider is informed of the build state of the premise. |
| SC06.16 | The Service Provider is provided with additional information about the location, for example, it is on a right-of-way or part of a gated community. |
| US37 | As the LFC I want to limit the products the Service Provider can order to only those which they have been authorised to order so I can avoid processing of invalid service requests. |
| SC37.01 | The Service Provider can only view products which they are certified for. |