From 27 May we have opened up all eligible Fibre in a Day (FIAD) addresses nationwide!

What does this mean?

It means that approximately 400,000 premises are now eligible to have their Fibre installed in a single appointment.

We’re transforming our Fibre Connect experience, so what does this actually mean for customers, and what have we achieved over the last 18 months?  

"Being able to complete your customer’s fibre installation in one appointment is a huge benefit to them."

Customers only need to organise themselves to be home for one day instead of two.

Better yet, it means they can connect to our fibre network and your broadband service faster.

To achieve this, we have introduced enhancements to our processes and customer journey. You’ll find details here check it in the resources section below.