Customer change roadmap 6: 25 November 2015

The latest version of the change roadmap is now available on the customer website. 

You will find the customer change roadmap on our website.

Live in October

• NGA positive pre-qualification report: effective on 7 October. We've replaced the current NGA positive prequalification report with the Chorus Portal extract
• UFB platform upgrades rollout: lifecycle and future upgrades NGA GPON nodes (ISAMs), and network (FAN) in support of UFB
• Managed Provisioning: tiered service rate card
• Phase 1 of Better Business service wrap: Dedicated provisioning team and new network provisioning process launched.
• Phase 2 of Better Business service wrap: Introduction of a longer quote life (from 90 to 180 days) and rate card for our planned UFB areas
• Setting the right expectations with end customers: Chorus is aligning its messaging to end customers throughout the order and installation process. This means changes will be made to bring consistency to communication material.

Who do I contact?

Talk to your Service Delivery Manager if you need more information on any of the initiatives.