We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

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Introducing our new fibre business teams

We know it’s vital to provide your business customers with a great fibre installation experience, especially when their businesses depend on broadband connectivity. So we’ve created new Business Teams to manage these orders exclusively. As a result, you'll see:

  • More certainty on dates communicated.
  • Both you and your customer being better informed, through the entire process.
  • More consistent delivery across all business connections.

What’s changing
Business Premium Team:
To provide your customers with a premium experience, we’re moving to a case management model for all Bitstream 3/3a orders. This will see every job being managed end-to-end. We’re also bringing in the Manage Agree function.

Business Standard Team:
Initially, this team will provide back office support for business customers who have ordered Bitstream 2 products. This gives a business oriented focus throughout the operational process.

A Business Dispatch Team and dedicated Business Technicians are now also available nationwide. This ensures a robust customer experience at the time of installation.

Supporting details

  • Each order is managed end-to-end, to ensure we meet commitments. This starts from order submission, through to when your customer gets service.
  • We validate every order to ensure there's no bouncing between service companies. This includes a call to your business customer to confirm the scope and install times.
  • Pre-readiness calls made the day before the scope and install, to both the service company and your customer. This ensures everything's on track.
  • Dedicated business technicians and dispatch, to ensure a great customer experience. We use the same technician for both visits – reducing the chance of errors.
  • Robust communications to you and your business customer, to ensure you’re well informed through the entire fibre journey.
  • There's no change to your current escalation matrix.
  • Please also allow time for scoping, so we can validate and assign technicians for you.

Next steps
Please contact your service delivery manager with any queries or feedback.