From 20 May 2015 we are changing our processes bringing consistency across our products for charging when a job is cancelled or we need to revisit a customers’ site

What's the detail?

When a job is cancelled after it has been accepted, and an RFS date provided, we sometimes need to charge for the work that has been undertaken. 

Charges also apply when we are unable to complete the work requested due to customers being unavailable at the agreed time or other reasons outside of our control. This can apply to both provisioning and assure requests.  

Our processes have been enhanced to ensure that you are charged consistently so you can manage conversations with your customers. The charges associated with this vary depending on the product so please check our website for more information.

Who do I contact?

For more information please contact your Account Manager