We want to keep you across the upcoming changes to our billing system. Here’s a round-up of our progress since June (Informer 373). 

What's happening?

In June, we sent you a Billing Impact Assessment survey. Thanks to many of you who have responded.

If you haven’t sent us feedback, it’s not too late. We’re working through the design phase till the end of March. It’s important that we understand the impact this will have to your current billing system. Please contact your service delivery manager for a replacement survey form or email implementation@chorus.co.nz.

What's the detail?

We’re aiming to launch our new billing system in the second half of 2017. The proposed data migration is in two phases:

• Phase 1 = Fibre migration, in late 2017.
• Phase 2 = Copper migration, in early 2018.

What the billing changes mean to you:

• Redesigned for ease of use.
• Choice of billing cycles to suit.
• Move to Open Item accounting – more flexible payment handling and enquiries.
• Changes to our enquiry/dispute handling, and bill reprint requests.
• Service improvements through more streamlined billing.
• Flexibility in account structures.
• Improved reconciliation, as a result of consistent information being passed to you.

We want to ensure a smooth transition to our new billing system. Please contact us if you’d like to provide additional feedback.

Your company will have received separate, formal notification of our legacy billing system’s shutdown. Details of this project were tabled in October’s and December’s 2016 TCF meetings.

Next steps

• Consolidate your feedback, for consideration during this design phase.
• Continuing our service provider engagement workshops.
• Sharing our new E-Bill file format, once a vendor’s on board.
• Confirm the implementation and migration approach with you.

Who do I contact?

Please contact your service delivery manager with any queries or feedback.