We’ve noticed quite a few copper orders were for premises where fibre’s already installed. So we’ve made some changes to our copper ordering process. Check out our short video, so you’re familiar with the new process.

What's happening?

Our 2 minute video explains the recent updates to our copper provisioning process. Checks are now in place, to ensure your customers get the best broadband possible.

To view, play the video found here.

Please forward this Informer to your sales and provisioning teams, so they're aware of the change.

Who do I contact?

Please contact your service delivery manager with any queries or feedback.