To give you the time to prepare internally around the introduction of No Fault Found charging for NGA, we’re extending the notice period by one month - so we’ll now start charging No Fault Found fees for NGA fault tickets raised from 1 December 2017, rather than 1 November 2017.

You’ll find No Fault Found details on our website, along with recommended business rules for logging fibre faults. You can also read the previous Update on No Fault Found here.