After 375,000 communications with customers, numerous learnings and continual insights to inform a better install experience, Install Support will close for service at 5pm Monday 30th April.

The Install Support team was originally developed to help manage communications with home and small business consumers during the fibre install process. The team supported the installation process by providing customers with the information they needed for a better install experience.

In 2017 Chorus offered Install Support on terms set out in the Install Support Offer. This Offer made Install Support available for a fixed period from 1 March 2017 to 30 April 2018.

Therefore, as of 5pm Monday 30th April the team and their contact number, 0800 642 726 will close for service.

Supporting details

The following message will be active on 0800 642 726 following the closure at 5pm Monday 30th April.

Thanks for calling Chorus. This number is no longer active so please get in touch with your broadband provider if you have any questions about your fibre order. You can also find more information about fibre and the installation process on our website –just head to www.chorus.co.nz/fibre. Have a great day.

This message will be active until 5pm Friday 28th June, following this, 0800 642 726 will be disconnected.

For any questions please contact your Service Delivery Manager.