We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

Close
Feedback

Cell sites

  1. Home
  2. Checklists
  3. Cell sites

Overview

Cell sites are usually towers, that holds equipment needed to transmit and receive cellular signals

Providing connectivity to cell sites can be challenging due to the public's reliance on mobile connectivity, remote locations, and stringent security and health and safety requirements. Each site is unique, so please ensure you understand and communicate any special requirements before the scheduled appointment.

Cell sites checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Please provide building name, location and GPS coordinates for ONT installation?

Has the cabinet been installed

  • If yes, please continue
  • If not, will the cabinet be ready in 3 months?
    • If yes, please submit order and provide estimated completion date of the cabinet and site plans
    • If not, please submit order closer to time

Is the site difficult to reach?

If yes, please advise why and confirm if any special equipment or machinery will be required to access the site?

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Location and GPS coordinates

Exact location is required to ensure fibre is delivered to the desired location any distinguishing landmarks will be helpful.

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.